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June 16th, 2010

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12:30 am - GAAAAAAHHHH!!!!!!
The font problem came back today. I saw the fonts go from Times to some kind of Arial Black RIGHT BEFORE MY EYES. Worse, what I did that "fixed" it yesterday didn't work today. 


Don't buy Summitsoft products.  Just...don't do it.  Dont.  

They have virtually zero customer support, you have to register for their message board to view the technical support page, and there's no phone number.  I finally had to google their business office number (because it's not on the website) to leave a barely polite message (because there is no operator) asking them to undo whatever the fuck they did to my poor computer that IS KEEPING ME FROM WORKING.  

Fonts are NECESSARY for my work, because part of my job is to format MANUSCRIPTS.  So far this bullshit has cumulatively cost me more than a day of work. I AM NOT HAPPY.

(2 comments | Leave a comment)


[User Picture]
Date:June 16th, 2010 02:04 pm (UTC)
Sweet fuck, these people practically sound like they're running a con operation. D=
[User Picture]
Date:June 17th, 2010 07:24 am (UTC)
I have no idea what is going on with my computer, but some kind of script is running that converts some of the basic fonts into Arial Bold, and we CANT FIGURE OUT HOW TO MAKE IT GO AWAY OR WHY SUCH A SCRIPT WOULD EXIST IN THE FIRST PLACE

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